FAQs

Import Duties and Customs Charges

Please be aware that you are responsible for any customs duties, taxes, or fees imposed by your country when your order arrives. These charges are determined by your local customs authorities and are not included in the order total or shipping cost.

We have no control over these charges and cannot predict what they might be. We are unable to reimburse any customs-related costs incurred.

To facilitate customs clearance, we accurately declare the full value of your order, clearly separating the product cost from the shipping fee.

If your order is returned to us due to unpaid customs duties or taxes, you will be responsible for the return shipping cost. We can only offer a refund for the product price if the item is returned in original condition.

For specific questions about customs procedures, please contact your local customs office.

To provide the fastest and most reliable delivery, we utilize a variety of shipping carriers. Choose the best option for you at checkout.

At the checkout you will be presented with all shipping options available.

• Shipping cost is calculated based on location + total order weight.
• Information on the specific services will be shown at checkout.

We strongly advise against self-diagnosing health conditions. If you have any health concerns or are taking medication, it's essential to consult with a healthcare professional before starting any new supplement regimen.

Vitamins and supplements can interact with medications, so professional guidance is crucial.

Absolutely! While we strive to provide informative content, it's never a substitute for professional medical advice. Always consult your doctor or healthcare provider before using any products or following any information you find here, especially if you have a pre-existing medical condition or are taking medication.

This ensures the information you find aligns with your specific needs and health history.